At M Resort Spa Casino, my focus lies in enhancing player experiences through strategic hospitality operations. With over a year spearheading the Cage, Player’s Club, Credit, and Collections departments, we’ve cultivated an environment where guest satisfaction meets operational efficiency. My role as Director of Player Services is more than a position; it’s a commitment to excellence and a reflection of a steadfast dedication to the gaming industry.

Beyond the casino floor, my passion for sharing knowledge thrives as I teach business and management principles at the College of Southern Nevada. This dual engagement in industry leadership and academic instruction allows me to blend practical insights with theoretical frameworks, fostering a growth oriented mindset both for the teams I lead and the students I mentor. This symbiotic journey of teaching and industry practice ensures that our strategies are not only innovative but also grounded in real world applications.