I am a seasoned utility industry veteran with over 20 years of experience, dedicated to delivering exceptional results and enhancing the overall customer experience. As an accomplished and insightful executive, I have had a distinguished career in strategizing and leading customer operations for fortune 500 utility companies. I have consistently advanced through the ranks by demonstrating exceptional performance and a steadfast commitment to achieving organizational objectives.

My expertise spans orchestrating large-scale teams to drive operational efficiencies across diverse functions, including customer service excellence and revenue management optimization and driving large scale projects to successful implementation. Recognized for my adeptness in overseeing significant budgets, negotiating complex contracts, ensuring stringent regulatory compliance, and devising customer-centric strategies that elevate satisfaction levels, I am a proactive problem solver at heart.